Monday, February 15, 2010

IRCTC’s new face

Online booking is now very common and more appreciated then the brainless babus on the counters and the sweaty, slow moving lines they rule on. But Indian sites have really stayed behind in providing a clean and effective consumer experience. Who doesn’t curse a few times when using the IRCTC site or other govt sites. But the new beta interface seems to be on track. Have a look -


It is no longer a mad struggle between a bunch of pages and little popups. You don’t have to ‘Find Trains’ every time for different kind of seats like Chair Car or Sleeper Berth. It is really better now. they have gone with the generic booking design with a From/To/Date panel on one side and trains in the rest. The great part is when you click on a radio button for a train/type, it immediately loads the relevant info like Fair and Availability.

Though, I also think it is looking so good now because their previous interface was so damn dirty and clunky. Like a bully, the norm is getting picked on and the day that stops it feels extraordinary. But dear, that is what is ordinary supposed to be!

So IRCTC seems to be reaching ‘ordinary’ level which is extra ordinary based on previous experience!

PS: the link to the beta interface is in the top right corner of the homepage.

1 comment:

  1. I have an IRCTC account which is locked second time.
    When i tried to reset the password through forget password link, it asks User id, question and Answer. I provided all the details and it throws an error "Answer is Incorrect". This happend second time and both the times i tried to login through the actual password.
    I sent an email at also submit at and got an automated email as Ticket Confirmation for the request.
    I waited for a week and there was no response from IRCTC customer care. I called them up on 24 Hrs. Customer Support at 011-23340000 and it took about 12 calls to make them understand about the issue. When ever i called up the customer support the person attnding the call will redirect me to someone else after listening to my detail and again i need to explain whole story, inshort that was waste of time and money.
    IRCTC should hire service and satisfaction oriented support executives so that it a common man has no pain of wasting time and money.