tag:blogger.com,1999:blog-32436462.post1416430111398815071..comments2023-07-01T12:58:25.747+05:30Comments on Rollercoaster's Bunker.: IRCTC’s new faceRollerCoasterhttp://www.blogger.com/profile/10074067515618283000noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-32436462.post-16969694817391075892010-03-25T17:36:54.262+05:302010-03-25T17:36:54.262+05:30I have an IRCTC account which is locked second tim...I have an IRCTC account which is locked second time.<br />When i tried to reset the password through forget password link, it asks User id, question and Answer. I provided all the details and it throws an error "Answer is Incorrect". This happend second time and both the times i tried to login through the actual password.<br />I sent an email at care@irctc.co.in also submit at http://www.consumercourt.in/railways/14030-irctc-login.html and got an automated email as Ticket Confirmation for the request.<br />I waited for a week and there was no response from IRCTC customer care. I called them up on 24 Hrs. Customer Support at 011-23340000 and it took about 12 calls to make them understand about the issue. When ever i called up the customer support the person attnding the call will redirect me to someone else after listening to my detail and again i need to explain whole story, inshort that was waste of time and money.<br />IRCTC should hire service and satisfaction oriented support executives so that it a common man has no pain of wasting time and money.Bhanuhttp://www.consumercourt.in/railways/14030-irctc-login.htmlnoreply@blogger.com